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Zoom Contact Center Android

Zoom Contact Center SDK for Android. Use for native Android chat/video/ZVA/scheduled callback integrations, campaign mode, service lifecycle, and rejoin handling.

OpenAI pluginVersion 1.0.0Exact read-only source

Zoom Contact Center SDK - Android

Official docs: - https://developers.zoom.us/docs/contact-center/android/ - https://marketplacefront.zoom.us/sdk/contact/android/index.html

Quick Links

[concepts/sdk-lifecycle.md](concepts/sdk-lifecycle.md)
[examples/service-patterns.md](examples/service-patterns.md)
[references/android-reference-map.md](references/android-reference-map.md)
[troubleshooting/common-issues.md](troubleshooting/common-issues.md)

SDK Surface Summary

SDK manager: `ZoomCCInterface`
Channel services:
`getZoomCCChatService()`
`getZoomCCVideoService()`
`getZoomCCZVAService()`
`getZoomCCScheduledCallbackService()`
Campaign support via web campaign service and campaign metadata.

Hard Guardrails

Initialize SDK in `Application.onCreate`.
Use `ZoomCCItem` to define channel + identifiers.
Use `entryId` for chat/video/ZVA.
Use `apiKey` for scheduled callback and campaign mode.
Release services on teardown.

Common Chains

Contact Center app and engagement context: [../../zoom-apps-sdk/SKILL.md](../../zoom-apps-sdk/SKILL.md)
Contact Center API automation: [../../rest-api/SKILL.md](../../rest-api/SKILL.md)

Operations

[RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.