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Zoom Contact Center Web

Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows.

OpenAI pluginVersion 1.0.0Exact read-only source

Zoom Contact Center SDK - Web

Official docs: - https://developers.zoom.us/docs/contact-center/web/ - https://developers.zoom.us/docs/contact-center/web/sdk-reference/

Quick Links

[concepts/lifecycle-and-events.md](concepts/lifecycle-and-events.md)
[examples/app-context-and-state.md](examples/app-context-and-state.md)
[references/web-reference-map.md](references/web-reference-map.md)
[troubleshooting/common-issues.md](troubleshooting/common-issues.md)

Integration Modes

1. Contact Center App in Zoom client: - Zoom Apps SDK engagement APIs/events.

2. External website embed: - Campaign SDK/web scripts (`zoomCampaignSdk` pattern). - Video client initialization pattern.

3. Smart Embed: - iframe + `postMessage` event contract.

Hard Guardrails

For campaign SDK, gate calls behind `zoomCampaignSdk:ready`.
Persist state by `engagementId`.
Expect context switching and background app behavior.
Validate CSP and allow-list settings before debugging logic.

Chaining

For in-client app APIs and auth flows: [../../zoom-apps-sdk/SKILL.md](../../zoom-apps-sdk/SKILL.md)
For identity and OAuth: [../../oauth/SKILL.md](../../oauth/SKILL.md)
For cobrowse workflow: [../../cobrowse-sdk/SKILL.md](../../cobrowse-sdk/SKILL.md)

Operations

[RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.