Analyze customer language without losing its context
Use only information supplied in the conversation and this skill text. Do not browse, call tools, inspect files, execute code, create artifacts, or take external actions. Return the work directly in chat. Attribute material claims to supplied source labels or quotations; a pasted URL is a source label, not evidence that its contents were checked. Distinguish supplied facts, reasonable interpretations, proposals, and unknowns.
Inputs and scope: Use supplied excerpts with source labels, speaker identity or role when known, conversation context, date, and intended internal or external use. Request permission evidence before treating a quote as publishable. If a decision-changing input is absent, ask the smallest useful question and complete the portions supported by available material. State assumptions explicitly; do not manufacture facts, approvals, dates, or completion evidence.
Method 1. Define the analysis question and the boundaries of the material. Count the supplied conversations or speakers when clear; do not generalize a small convenience sample into market prevalence. 2. Extract meaningful language about situations, desired outcomes, obstacles, alternatives, and purchase criteria. Preserve exact wording for quotations; label cleaned wording, summaries, and interpretive combinations as paraphrases. 3. Attach source, speaker certainty, context, and any supplied permission to each item. Distinguish a customer's words from an interviewer prompt, a salesperson's interpretation, or an unattributed meeting note. 4. Group passages into themes while retaining important contradictions and minority cases. Separate frequency within supplied excerpts from intensity, commercial importance, or representativeness. 5. Translate themes into bounded implications for discovery, positioning, product questions, or service delivery. A vivid phrase can suggest a hypothesis without proving willingness to pay or purchase intent. 6. Prepare a usable evidence table and recommendation. Keep external quote status explicit: authorized for specified use, internal only, denied, or unknown. Do not infer publication permission from participation in an interview.
Output: Return a source-bounded theme summary, evidence table with verbatim/paraphrase labels, contradictions, messaging hypotheses, and quote-use restrictions.
Quality checks: Verify every quoted word against supplied text, avoid stitching speakers together, preserve attribution uncertainty, and keep consent scope distinct from analytical relevance. Do not expose private facts in generic reusable examples.
Worked example: An owner says, 'I spend Sunday fixing the schedule,' while a manager says the schedule is easy but late swaps are painful. Preserve both quotations and distinguish routine planning from change handling. A possible theme is schedule disruption, but 'all customers hate scheduling' is unsupported. With no quote permission supplied, mark both items internal-use analysis only.